INDUSTRY
Telecommunication and Education
CLIENT
Globe Telecom
YEAR
2018 to Present
DELIVERABLES
Gamified Learning Management System (LMS)
The Background
To maintain high and consistent service standards across its kiosks and branches, Globe Telecom needed a more effective way to onboard, train, and continuously develop its employees. Globe Quest’s goal was to create a centralized, engaging platform that empowers employees and provides clear insights into their development and performance.
The Challenge
To maintain high and consistent service standards across its kiosks and branches, Globe Telecom needed a more effective way to onboard, train, and continuously develop its employees. Globe Quest’s goal was to create a centralized, engaging platform that empowers employees and provides clear insights into their development and performance.
Training delivery varies across Globe’s locations, which leads to inconsistent knowledge levels and performance among employees. Managers also had limited tools to monitor learning outcomes and provide timely coaching, making it difficult to ensure that all staff met the same service standards.
The Solution
ThinkBIT Solutions developed Globe Quest, a gamified Learning Management System and an all-in-one employee experience application for Globe Telecom that’s designed to structure and modernize employee training and development.
Beyond structured learning, the team added personalized learning paths, multi-channel communication, career growth support, achievement recognition, and immersive workplace tours.
This is also aimed at continuously enhancing the platform to establish an empowered workplace that elevates the employee experience.
Key Features
Gamified Learning Experience
Interactive modules and progression systems to increase engagement and knowledge retention.
Centralized LMS for Training & Onboarding
A single platform to deliver structured training programs for employees.
Coacing & Feedback Module
Enables supervisors or managers to guide, assess, and provide feedback to employees.
Progress Tracking
Real-time tracking of course completion, performance, and development.
Audio Learning Integration
Training lessons were made accessible through Spotify, allowing employees to learn through audio-based content.
Video Learning Integration
Video modules were incorporated to deliver engaging easy-to-understand training materials.
AI Assisted Content Search
AI-powered search helps users quickly find relevant learning materials and training resources.
Automated Communications & Advisories
Automated email and announcements, ensuring employees, specifically field and store teams, stay updated on brand releases, marketing campaigns, compliance updates, and other important advisories.
The Insights
Globe Quest highlights the value of combining engagement with structure in employee learning. By integrating gamification, real-time visibility, and coaching into a single platform, the solution creates a more consistent and effective training experience across locations.
It demonstrates how a well-designed digital learning system cannot only improve participation but also strengthen performance management and support continuous employee development.
Gamification boosts training engagement. Interactive elements improved employee engagement in training programs through gamification.
Consistent coaching drives development. Standardized and more consistent coaching and feedback ensure aligned guidance across teams and locations.
Utilizing Multiple Content Types. Integration of different content types to cater to different learner types improves productivity and progress.
