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  • I. General

    iManila agrees to provide services described in the Service Order/s signed by the parties herein called “Service/s” to Client, subject to the following Terms of Service (TOS). Use of the Services constitutes acceptance and agreement to these Terms of Service and all attachments and policies as Acceptable Use Policy (AUP), No Spam Policy (NSP) and Privacy Policy. iManila will provide Service/s for the agreed fees as specified in the website or on Service Order or Conforme Letter. Client acknowledges that the service fees have been properly communicated and will therefore agree to pay such service fees. In return, Client is allowed to use the Service/s for business and personal websites. iManila reserves the right to refuse or discontinue the Service/s at its own discretion. As such, Client information will be verified prior to account activation. Consequently, any violation of the Terms of Service and other policies could result in warning, suspension and probable termination of the account. Accounts terminated for policy violations shall not be refunded.

  • II. Account Activation

    iManila will activate the account upon payment of agreed initial fees by Client. Additionally, we will also validate the client information for protection against fraud. Providing false client information may result in non-activation, cancellation and termination of the account. iManila will also require a valid email address which is NOT at the domain being registered with us. This 3rd party email address will be a primary contact email for any issues with the account (i.e., Billing, Abuse, Service Suspension, etc.). It is highly urged that this account be kept active during the duration of the Service/s. We will not be responsible for any expiration of Service/s due to noncurrent or inactive email address. Please keep contact information updated by emailing our service team.

  • III. Term

    The client agrees to be bound by the service term selected in the Order Form or Service Order or Conforme Letter that requires a minimum duration of time. Client agrees to pay in advance for One (1) Year service term.

  • IV. Payment

    iManila will require payment for the activation and continued use of the Service/s. Set-up fees may be charged if applicable in the service order. All payments, unless expressly provided, shall be payable in Philippine Pesos currency and Client agrees to pay all taxes applicable to the Service/s. Renewal Notice and Invoice shall be sent to the Client thirty (30) days before the expiration of the term. It shall be sent by email to the primary email contact provided by client. If payment is not made after 72 hours of lapse of expiry, your account will be terminated with no further notice. Accounts that have expired beyond thirty (30) days can no longer be renewed and all account records (email and website) are erased. Restoration beyond thirty (30) days, if possible, may require additional charges.

  • V. Delinquent Accounts

    Failure to pay Invoices due on Hosting Plans and Reseller Plans shall result to the suspension of the Service/s thirty (30) days after the due date, and then termination and erasure of accounts ninety (90) days after the due date. iManila is not and shall not be held responsible for data integrity for any accounts that are suspended, interrupted, disconnected or terminated for non-payment of Service/s. The termination or suspension of the Service/s shall not relieve you of responsibility for the payment of all accrued service fees, and any collection fees to which iManila may be entitled under the Agreements or under applicable law. Overdue amounts may be turned over to an external agency for collection, in which case you agree to pay to iManila a “Processing and Collection” Fee of not less than One Thousand Pesos (Php 1,000) or more than Five Thousand Pesos (Php 5,000). Returned checks shall be charged a service fee of One Thousand Pesos (Php 1,000)